Frequently asked questions
Is it possible to have the shipment sent as under value or as a gift?
I’m sorry.
It is absolutely not possible to ship items as under value or as a gift.
Can I cancel my order?
Please send a cancellation request within 2 hours after placing your order.
We will review your request and determine whether the cancellation can be accepted.
For more details, please refer to our Cancellation Policy.
Can I change the shipping address after placing my order?
Unfortunately, once an order has been placed, we are unable to directly change the shipping address for security and logistics reasons.
Will a tracking number be provided?
Yes, we provide a tracking number for all orders.
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number and link.
You can check your delivery status anytime via the tracking link in your email, your order status page, your Shopify account (if registered), or the Shop app.